Terms and conditions

These terms apply unless different ones are agreed on privately.

Terms and conditions (individual and group lessons)

The price of the lessons includes my own internal materials, but not the external materials (more details here). 

Invoices are made in Danish Crowns (DKK). Conversion to another currency should be done by the client at the time of the payment.

The payment is made through a bank transfer to the Danish bank account indicated in the invoice. 

Any transference fees must be paid by the sender.  If the amount received in DKK is significantly lower than the amount in the invoice, I may have to deduct a proportional amount of time from the balance of lessons.

In the past, I offered that transference fees could be shared, but payment systems didn't inform me of how much each side was paying, so it was difficult to ensure that the split was the same across different clients who used different systems (or even to know the split at all). I have now moved to asking the client to pay the fees, which makes my accounting simpler, and the client is free to find the payment provider with the lowest fees. For clients within SEPA (Single Euro Payments Area), it's very simple to make a transfer from their SEPA bank. For clients outside SEPA, such as in the US, making transfers to the EU from their bank can be difficult or expensive: Wise or Payoneer seem to be the preferred choices among my clients. 

For business clients located in Denmark, 25% of VAT has to be added to the price. Any other clients are exempt from VAT (business clients located outside Denmark or private customers located anywhere).

Clients aren't allowed to record lessons without my explicit consent. 

The validity of purchased lessons expires two years from the date of payment.

Terms and conditions (individual lessons)

One-hour and half-hour lessons include a (respectively) 5-minute and 3-minute break at the end.

I often agree on the time of the next lesson at the end of the previous one, but it can also be done off-lesson if you prefer.

We can reschedule individual lessons if you ask 72 hours or more in advance. This means that if you need to cancel or reschedule a lesson less than 72 hours before it takes place, the lesson will be deducted from the balance of lessons even if it doesn't take place. I need to do this because if I allow clients to routinely cancel or move lessons at the last moment, it causes a significant loss of income for me, because I am generally unable to fill these slots with other students within such short notice. In addition, that reserved spot may often have been denied to another student. However, I can make an exception if a punctual, unforeseen major circumstance takes place, such as a medical emergency. In a case like this, I will generally reschedule the lesson without being subtracted from the balance of lessons, even if it happens at the last moment.

In some situations, I will need to move a lesson. Short-term notice will only happen in extreme situations such as a medical emergency or a sickness that doesn't allow me to teach online.

Terms and conditions (group lessons)

Group lessons are only for adult students.

One-hour lessons include a 5-minute break at the end.

If you cannot attend a specific group lesson, I cannot reschedule them like I do with some 1-to-1 lessons, because the other students are still taking the planned lesson.

The number of spots in a group is limited in order to ensure quality. Spots are given in order of preference determined by the time you express deliberate interest (request an invoice). However, the spot is only secured if the payment is received latest 48 hours before the first lesson of the group. This gives a chance for queued students to be included in time in case someone doesn't complete the subscription.

If a group doesn't reach the minimum amount of students, it will have to be cancelled, and the price of the lessons will be returned.